With Workforce Management your call center is working harder, more efficiently, and saving operational costs.

EmPulse Workforce Management from Green provides a complete array of workforce optimization tools including Real-time Adherence, Vacation Management, and Agent Desktop.

EmPulse Workforce Management from Green saves IT time and cuts hardware costs by running on a single server for the most cost effective and flexible solution available.

EmPulse Workforce Management from Green is an efficiently deployed software with full installation completed in days – NOT weeks — NOT months.

 

go-green-forecast

Our forecast algorithms are time tested and the result of a combined 50 years call center experience. Forecasting accurately for Inbound, Outbound, Chat, E-mail, or Blended.

 

Schedules optimized to the requirements while balancing exceptions like meetings, training sessions, vacation time, etc… Intraday adjustments are easy to perform with a few clicks of the mouse.

 

Adhere

Measure performance and ensure adherence with our real-time and historical capabilities.

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